Customer Service

Chatbots

Proactive, Always-on Service in Dynamics 365 with Chatbots, IVA, and IoT

Microsoft Mechanics shows you how to set up a proactive and always-on service organization with Dynamics 365, from self–service automated actions using intelligent and conversational chatbots and IoT, to high touch customer agent and frontline technician support. Expert Deanna Sparks joins host Jeremy Chapman to share how to combine automation, intelligence and live personnel engagement […]

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Raspberry Pi 4 Powered Open Source Hardware Robot Paves the Way for Robot Maids
AI Guest Post

Driving Customers? How Much is AI Playing a Part?

The following is a guest post by Ashley Halsey. While artificial intelligence (AI) has taken off dramatically over the last few years and can now pretty much be found in any industry or niche of business from scientific applications to causal smartphone apps that can do practically anything you care to name. However, how has […]

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AI Natural Language Processing

How AI is Already Changing Customer Service

Here’s an interesting perspective on how AI is already impacting our lives through customer service chat bots. Press the play button below to listen here or visit the show page Show Notes Artificial Intelligence is allowing companies to improve customer service in ways not possible before.  Chatbots allow companies to have an always-on agent that […]

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