Customer Experience

Data Driven Podcasts

Christopher P. Willis on Using AI to Create a Better User Experience with Better Content

In this episode, Frank and Andy speak to Christopher P. Willis about Using AI to Create a Better User Experience with Better Content. Certainly, if you have ever you read instructions or product documentation that left you annoyed and confused, then you can appreciate the work he does with Acrolynx Listen below or at the […]

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AI

Ask the Experts: Customer Experience Reimagined with AI

Observe.AI, part of the Microsoft for Startups program, is leveraging the power of voice and AI to empower contact center teams to enhance customer experience, improve agent performance, ensure compliance, and prevent fraud.

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AI Data Driven

Asynchronous is the New Customer Experience

In this Data Point, Frank explains why Amazon is winning the retail game and how you should transform your business to serve customers asynchronously or risk being left behind. Press the play button below to listen here or visit the show page at DataDriven.tv.

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Using Machine Learning To Improve Customer Service
AI Economics of AI

Using Machine Learning To Improve Customer Service

Can machine learning improve customer service and what does an AI powered customer service experience look like? Does it go beyond chatbots? Will it add or destroy jobs? Forbes has an interesting look. From the article. Now, imagine a smart system where you are automatically redirected to a smart agent (or a digital agent) who […]

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AI Economics of AI

AI in Customer Experience

The AI Today podcast has an interesting episode on the use of AI in customer experience and how chatbots, among other uses of AI, may herald a new age of better customer service. The fight for customer attention is fierce and companies are increasingly turning to technology to discover new ways to help. Artificial intelligence […]

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AI Economics of AI Robotics

Robots are About to Transform the Retail Experience

BBC Click explores how robots are about to change the face of retail.

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